HELP - CHECKOUT STEPS

VINTAGES Shop Online check out process is designed to provide you with a simple and secure way to submit the order for fulfillment. There are four simple steps to complete in order to successfully check out your order.

Vintages Shop Online has a Session Clock of 15 minutes. The clock resets as you move through various pages of the site. If your session remains inactive for a period of 15 minutes, the items you have in your shopping cart will be lost if you do not continue through the shopping path.

Step 1: Shopping Cart

The first step in the checkout process is to review your Shopping Cart to ensure the products and the order quantities are correct. When you are satisfied with your Shopping Cart, you can click on the PROCEED button to proceed to the second step.

Step 2: Shipping and Information

The second step is to select the store your order will be shipped to. If you wish to have your order delivered to a different store click on Edit Favourites next to Ship-to store. After making the appropriate selections, click on Return to Checkout to Shipping and Information web page .

Special Instructions

The special instructions box allows you to enter special pick up instructions and alternate contact information. This is very important if you want someone else to pick up your order on your behalf. The order will not picked up without these instructions noted on the Final Receipt.

If you order event tickets for a dinner, you may state any dietary restrictions in the Special Instructions field for all tickets purchased as part of an order.

Favourite Stores

How Do I Choose/Edit my Favourite Stores?

1. Sign into your account.
2. You may choose your favourite stores by clicking on Ship to Favourites on the left hand side. Or on the Shipping and Information page, click on Edit Favourites.
3. Enter your Postal Code or City.
4. Click the FIND STORES button.
5. Scroll through the list of stores at the bottom of the page.
6. Click the ADD button to add selected store(s) to your list of favourites.
7. Once stores are chosen, click on Return to Checkout near the top right side of the page.

You can also change or delete stores from your list by selecting Edit Favourites in the Shipping and Information page.

Please note that if you have any special instructions regarding the order (dietary restrictions for a dinner event) or pick up of the order you may make a note on this page (in the text box that starts with Special Instructions…) before you proceed to the third step.

Click on PROCEED to go to the third step.

Step 3: Payment and Billing

The third step is to enter the Payment Information. On this step, you can review the order, enter your payment information, and then accept the Terms and Conditions. You must accept the Terms and Conditions to continue to the final confirmation of an order.

You can select from the available payment methods. For privacy, your credit card number needs to be re-entered each time that you make an order. VINTAGES does not retain this number after each purchase in order to protect your privacy. You must enter the address that matches the credit card you are entering at the Make Payment stage.

For licensee customers, the final price of the order is made at this step. If you, as a licensee customer, wish to pay with multiple credit cards or cheque, you must complete your order on the phone by calling 416-365-5900 or toll free 1-800-668-5226, Monday to Friday 8:30am to 6pm, and Saturday 9am to 6pm, except holidays.

To proceed to fourth step, you click on the SUBMIT ORDER button.

VINTAGES new purchasing policies require full payment (or deposit payment for items not yet in our possession / virtual possession). Deposit payments are non-refundable/non-transferable. If you wish to cancel an order for which you have paid a deposit, you will forfeit your deposit upon cancellation of the order.

Step 4: Order Confirmation/Ticket Printing

The fourth and final step is a confirmation of the order you have just submitted. In this step, you can print a copy of the Order Confirmation by clicking on the print icon, . This will open a copy of your Order Confirmation with Adobe Reader, where you can either print a copy or save it to a file. Your order has now been sent to the Vintage Warehouse to be processed. You will receive an e-mail with your pre-authorization receipt. When your order is processed at the warehouse, you will receive another e-mail with your final receipt. Please take a copy of the Final Receipt along with valid identification to the store, when picking up your order.

If you ordered event tickets, you can click the link “Print Tickets” to print the tickets. Please keep these tickets secure as we are not responsible for lost or unapproved duplication of tickets. If you experience any difficulty printing the tickets, click here.

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