TERMS AND CONDITIONS OF SALE
Please read the following terms and conditions of sale ("Terms and Conditions")
carefully. These Terms and Conditions govern the sale by Liquor Control Board of
Ontario ("LCBO") to you of products ("Products") and event tickets
("Event Tickets") through the LCBO's Vintages website located at
https://www.vintagesshoponline.com/ (the "Website").
LCBO reserves the right to change these Terms and Conditions of Sale at any time
without prior notice by posting changed Terms and Conditions of Sale on the Website,
and you are advised to review the Website regularly for any changes. These Terms
and Conditions of Sale were last updated on July 16, 2015. By placing an order through
the Website, you agree to be bound by the Terms and Conditions in effect at the
time of such order.
- ACCEPTANCE OF ORDERS
Although every effort has been made to stock adequate quantities of the Products
offered on the Website, some Products and Event Tickets are available in relatively
small quantities and per-customer limits may be applied when customer demand exceeds
supply. The LCBO may reject any order appearing to circumvent a per-customer order
limit including, without limitation, where multiple orders are submitted with the
same customer information.
- PAYMENT BY CREDIT CARD
Payment must be made by VISA, MasterCard or American Express. Please complete the
credit card section at the checkout page in full. By submitting your order, you
represent that you are authorized to use the designated credit card and you authorize
the LCBO to charge your order to that credit card. When entering your credit card
information at the make payment stage, you must enter the billing address associated with
your credit card. The LCBO reserves the right to obtain authorization from the issuer
of that credit card and reserves the right to decline to accept any proposed credit
Every effort has been made to stock adequate quantities of the goods offered on
the Website. Many of the goods, however, are available in relatively small quantities.
Some items referred to on the Website may be or become out of stock.
If the LCBO is unable to fill an order for a Product or Event Ticket ordered through
the Website, you will be notified by e-mail or telephone and any amount
charged to your credit card for the Product or Event Ticket will be credited as
soon as possible.
- ORDER QUANTITIES
The LCBO reserves the right to limit order quantities. The LCBO may reject an order
if it appears that you are attempting to circumvent an order limit including, without
limitation, where multiple orders are submitted with the same customer information.
Prices quoted on the Website are in
Canadian dollars. Prices are subject to change without notice.
The LCBO attempts to ensure that the information on the Website is accurate. However,
no warranty of accuracy or completeness is expressed or implied. The LCBO expressly
reserves the right to correct errors and to change or update information on the
Website at any time without notice. If a Product offered on the Website is not as
described, your only remedy is to return it for a refund. In the event of an error
in an order confirmation, in processing an order, in delivering a Product or Event
Ticket or otherwise, the LCBO reserves the right to correct the error and revise
your order accordingly or to cancel the order and to refund any amount charged to
you. Your only remedy in the event of an error is to cancel your order and to obtain
- GOVERNING LAW
These Terms and Conditions and each purchase of Products or Event Tickets through
the Website are governed by, and shall be construed in accordance with, the laws
of the Province of Ontario.
- FORCE MAJEURE
The LCBO shall not be liable for any for damages caused by any delay or failure
to perform its obligations where such delay or failure is caused directly or indirectly
by an event beyond its reasonable control including, without limitation, (i) acts
of God, (ii) natural disasters, (iii) acts of war, insurrection and terrorism, (iv)
strikes, lockouts and labour disputes, (v) government orders or regulations, or
(vi) shortages of goods, labour or transportation.
- DISCLAIMER AND LIMITATION OF LIABILITY
Except as expressly set out in these Terms and Conditions, there are no warranties,
representations or other agreements regarding the Products or Event Tickets ordered
through the Website. To the extent permitted by law, the LCBO shall not be liable
to you for indirect, special, consequential, incidental or punitive damages (including,
without limitation, damages for or in relation to lateness in delivery, loss of
revenue or profits, or the cost of substitute goods), arising directly or indirectly
from any breach of contract (fundamental or otherwise) or from any warranties contained
herein, or from any acts or omissions that may give rise to legal liability (whether
in tort, including for negligence, strict liability or under any other theory of
legal liability), regardless of whether or not such damages were foreseeable. In
no event shall the liability of the LCBO arising out of or related to any order
exceed the total amount paid by you pursuant to such order.
The LCBO may discontinue or suspend, temporarily or permanently, any presently available
Products or Event Tickets at any time without prior notice.
TERMS AND CONDITIONS SPECIFIC TO ORDERS FOR PRODUCTS
The Terms and Conditions in this section apply only to the sale of Products.
You must be 19 years of age or older to purchase Products. By submitting an order
for Products, you represent that you are 19 years of age or older and you are not
purchasing Products for anyone who is younger than 19 years of age. When you pick
up the Products you order you may be required to present proof that you are 19 years
of age or older. Acceptable proof includes a valid driver’s licence, passport, citizenship
card and BYID photo identification card.
Customers may return any product (except gift cards) that is in
saleable condition (including Vintages products and beer purchased as
a Regular or Tax Exempt Sale) to any LCBO store provided it is accompanied by the
original receipt within thirty (30) days of purchase. The Customer will be refunded
in the applicable tender as used for the purchase (i.e. debit/cash purchases returned
as cash, credit card purchases returned to original credit card, gift card purchases
returned to a gift card, all mobile or near field purchases will be returned to
credit card of origin.) AIR MILES® reward miles will be deducted on product
All product returns require the customer’s name, address and telephone number and
the customer’s signature to acknowledge receipt of the refund. Customers returning
product must also show valid, government-issued photo ID to verify their identity.
If a customer does not provide this information, the return will not be processed
(see “Collection of Personal Information” section below).
Refunds will not be provided to returns without a receipt. Gift Cards are final sale
and are non-refundable.
Products ordered will be delivered to an LCBO store for pickup. Pick up is available
from any LCBO store. The LCBO does not guarantee the delivery time of any order.
Orders must be paid in full before they will be delivered to an LCBO store.
You will be contacted for pick up using the telephone contact information in your
online file. When you pick up Products, you must present a copy of your final receipt
(which will be mailed or emailed to you), the credit card used to purchase the
Products, and photo ID.
Title to Products passes from the LCBO to you when you pick up the Products from
IMPORTANT: If you do not pick up Products within thirty (30) days after they are available
for pick up, the LCBO may cancel your order, in which case the LCBO will issue you
a refund by cheque subject to any deposit forfeiture if applicable.
- DELIVERY CHARGES
There are no delivery charges for Products shipped to an LCBO store.
- ALLOCATION ORDERS
Certain Products are available in limited quantities. The LCBO may indicate on the
Website that the available inventory of such Products will be allocated among the
orders (referred to as “Allocation Orders”) it receives prior to the ordering deadline.
The LCBO reserves the right to allocate available inventory among Allocation Orders
in such proportions as it deems fit, in its sole discretion. Accordingly, the quantity
specified by you in an Allocation Order may be reduced by the LCBO, in its sole
discretion. The LCBO will notify you regarding the quantity of Products that is allocated to you.
- DEPOSIT and BALANCE OWING
Certain Products are not immediately available for delivery (e.g.,
Products offered through the Bordeaux Futures program). The LCBO may indicate on
the Website that such Products (referred to as “Future Delivery Orders”)
will be available to purchase subject to delivery at a later date when such Products are received
by the LCBO. For Future Delivery Orders, you must pay a non-refundable/non-transferable deposit
(i) when you submit your order, or (ii) in the case of a Product that is subject
to allocation under section 14, once the LCBO notifies you of the Product quantity
that is allocated to you. The amount of the deposit is 25% of the purchase price
(or such other amount as stated in the ordering instructions). You must pay the
deposit and acknowledge you are aware the deposit is non-refundable/non-transferable
(i) at the time you submit your order, or (ii) in the case of a product
that is subject to allocation under section 14, within the time specified in the
Allocation Notice. The LCBO will notify you when the Products are ready to be delivered
to an LCBO store for pick up, at which time you must pay the balance of the price
for such Products. The LCBO may cancel your order if (i) the required deposit is
not received when due; (ii) the LCBO is unable to contact you when the Products
ordered are ready to be delivered for pick up, using the contact information you
provided in your order, or (iii) the balance of the price owing is not received
when due. If the LCBO cancels your order your deposit will be forfeited.
TERMS AND CONDITIONS SPECIFIC TO ORDERS FOR EVENT TICKETS
The Terms and Conditions in this section apply only to the sale of Event Tickets.
Each Event Ticket is a revocable license to attend a particular event, and is subject
to these Terms and Conditions.
- FINAL SALE
Before submitting your order for Event Tickets, carefully review the event date,
time, and venue. Once purchased, Event Tickets are non-refundable.
- ORDERING PRODUCTS AT EVENTS
Attendance at an event does not guarantee that order requests by event participants
will be filled, as products may be limited and/or may sell out. VINTAGES reserves
the right to apply limits on any product in the interest of equitable distribution.
Prices may change without prior notice.
- PRINTING EVENT TICKETS
You must print Event Tickets purchased through the Website. You must present a valid
Event Ticket/and or identification to be admitted to the event. You will not be able to gain admission
with any other form of document/proof of purchase.
- SAFEKEEPING OF EVENT TICKETS
The holder of a valid Event Ticket will be able to gain admission to the LCBO event.
You are responsible for the safekeeping of Event Tickets. The LCBO assumes no responsibility
for Event Tickets that are lost or stolen or copied without your authorization.
- EVENT TICKET ORDER CONFIRMATION
If you do not receive an order confirmation after submitting payment information,
or if you experience an error message or service interruption after submitting payment
information, or if you are not able to print the Event Ticket, it is your responsibility
to contact LCBO Customer Service at 1-800-668-5226 or
www.helloLCBO.com to confirm whether or not your order has been received
and accepted. You are the only person who may be aware of any problems that may
occur during the order process. The LCBO will not be responsible for losses (monetary
or otherwise) if you assume that an order was not placed because you failed to receive
- CANCELLED or POSTPONED EVENT
The LCBO, at its sole discretion, may cancel or postpone an event. Should this occur,
we will attempt to contact you to inform you of the refund or exchange procedures
for that event.
If an event is cancelled, and you purchased your Event Ticket through the Website,
we will contact you to issue you a refund to the credit card that you used to purchase
that Event Ticket.
If the event is moved or rescheduled, we will contact you to (i) issue you a new
Event Ticket for the new date, time or venue or (ii) issue a refund to the credit
card that was used to purchase that Event Ticket.
- MULTIPLE BROWSER WINDOWS
When ordering Event Tickets using the Website, please ensure you are looking for
Event Tickets and placing an order using only one browser window. Looking up Event
Tickets using multiple browser windows could result in losing your Event Tickets
or timer expiration.
- LIMITATION OF LIABILITY
The LCBO may, in its discretion, accommodate special requests made at the time that
an Event Ticket is purchased. However, you voluntarily assume all risks and danger
incidental to the event for which an Event Ticket is issued, whether before, during
or after the event, and you waive any claims for personal injury or death against
the LCBO, management, facility, participants, and all of their respective parents,
affiliated entities, agents, officers, directors, owners and employees.
The LCBO is committed to protecting the privacy and confidentiality of its customers'
COLLECTION OF PERSONAL INFORMATION
Personal information collected on the Website is collected under the authority of
the Liquor Control Act, R.S.O., 1990 c.L. 18 and is only collected when you voluntarily
The LCBO uses personal information about you and your use of the Website to:
- process, verify, and deliver your orders;
- to contact you when the LCBO deems appropriate;
- to track and analyze trends and patterns; and
- to comply with any legal and regulatory requirements.
If you have any questions concerning the collection, use or disclosure of personal
information, please contact us at:
- Freedom of Information and Protection of Privacy Office
- 55 Lake Shore Blvd. East
- Toronto, ON M5E 1A4
- Telephone: 416-864-2462
- Fax: 416-864-6854
- E-mail: email@example.com